FAQ
Have questions? We've got answers!
Orders
Browse our collections, add your item to the cart, and complete checkout. You'll receive an email confirming we've received your order.
Once availability of your purchase is confirmed, you will receive a shipping confirmation email with tracking information. If your item is unavailable, we will notify you and issue a full refund. Emails will originate from clientcare@shopevenci.com.
Contact clientcare@shopevenci as soon as possible if you need to update your address after an order is submitted. Please include your order number and your full name and it appears on the order.
If your order has not been processed, we will do our best to update your shipping address.
For more information, please see our Shipping Policy.
Billing information cannot be changed after an order is placed.
Shipping & Returns
Not at this time. We currently ship within the United States only.
For more information, please see our Shipping Policy.
Orders typically ship within 1-3 business days after availability is confirmed. You will receive a shipping confirmation wit tracking from clientcare@shipevenci.com.
For more information, please see our Shipping Policy.
Delivery times depend on the shipping method selected at checkout and your destination. Tracking details will be included in your shipping confirmation email.
Because every item is individually sourced and often one-of-a-kind, all sales are final. Please review our Return Policy before purchasing. If we make an error with your order, we will make it right.
Our Products
Please review the measurements and fit notes in each listing. If you have questions, contact hello@shopevenci.com before placing your order.
Every listing includes condition notes and photos. We carefully disclose any notable signs of wear so you can shop with confidence.
Yes. Every item is individually sourced and verified before it is listed. Authenticity documentation is included when available.
Need personalized assistance?
Our Client Care team is happy to help.