ALL SALES ARE FINAL
At EVENCI, many of our items are one-of-a-kind, vintage, preowned, limited in availability, or individually sourced. Because each piece is unique, all sales are final.
We do not accept returns, exchanges, or refund request except under limited circumstances described in this policy.
BEFORE YOU BUY
We go to great lengths to provide accurate descriptions, condition notes, and high-quality images for every item we list. If you would like additional photographs, measurements, or details prior to purchasing, please email hello@shopevenci.com or send us a message on Instagram or TikTok at @shopevenci. We are happy to help ensure the piece is right for you before you commit.
RISK-FREE PURCHASE EVENTS
From time to time, EVENCI offers Risk-Free Purchase events where select items may be returned for store credit. To qualify, the item must have been purchased using the designated event coupon code and marked as a Risk-Free Purchase at checkout. The return must be initiated within 15 calendar days of confirmed delivery. Items must be returned in their original, unworn, and unaltered condition with all original packaging, accessories, and intact tamper-evident seals. Returns must be shipped using a trackable carrier with buyer-purchased insurance. Returns that do not meet every one of these conditions will not be accepted.
Approved Risk-Free returns are credited as a single-use store credit coupon code. Codes are issued once and cannot be replaced, retrieved, or reissued under any circumstances. Please store your code safely upon receipt.
LISTING OR FULFILLMENT ERRORS
If you received an item that differs materially from what was listed, or if your order contained the wrong item, please contact us at hello@shopevenci.com within 48 hours of delivery. Items that arrive damaged in transit must also be reported within 48 hours and include photographic documentation. Confirmed errors and transit damage may qualify for store credit at EVENCI's discretion.
Concerns related to personal preference, fit, or the expected characteristics of pre-owned or vintage pieces — including minor patina, light wear, or scent — do not qualify under this policy.
LOST OUTBOUND SHIPMENTS
All orders shipped by EVENCI are insured through the carrier. In the event that a package is confirmed as not delivered, we will review the tracking history and file a formal claim on your behalf. If the carrier accepts responsibility for the loss, a refund will be issued to your original payment method. This is the only circumstance under which a monetary refund will be granted. EVENCI is not responsible for delays or misdeliveries caused by the carrier once a package has left our hands.
HOW TO INITIATE A RISK-FREE RETURN
If you believe your purchase qualifies for a Risk-Free return, email hello@shopevenci.com with the subject line: Risk-Free Return – Order #[your order number]. Please include your full name, order number, item name, and clear photographs of the item and all tamper-evident seals still intact. We will respond within 2–3 business days with a decision and, if approved, instructions for return shipment.
Upon receiving approval, the item must be shipped within 3 business days. The buyer is solely responsible for the safe return of the item, including selecting an appropriate carrier, purchasing sufficient insurance, and ensuring the item is securely packaged. EVENCI cannot issue credit for packages that are not received, lost in transit, or arrive damaged due to insufficient packaging.
LOST RETURN SHIPMENTS
EVENCI is not responsible for return shipments that are lost, damaged, or misdelivered in transit. The buyer assumes full responsibility for the return shipping process, including purchasing adequate insurance and filing any necessary claims with the carrier. Store credit will only be issued once the returned item is physically received and inspected by EVENCI.
STORE CREDIT
All approved credits are issued as a single-use coupon code redeemable at shopevenci.com. Codes do not expire but cannot be reissued, recovered, or transferred once delivered. EVENCI reserves the right to decline any return or credit request that does not meet the conditions outlined in this policy.
CONTACT US
For any questions about your order or this policy, please email hello@shopevenci.com or reach us on Instagram and TikTok at @shopevenci. We aim to respond to all enquiries within 1–2 business days.