SHIPPING OVERVIEW

At EVENCI, every order is handled with the same care and attention we bring to sourcing. Each item is documented and verified against the EVENCI Standard before it leaves our hands. Orders are processed within 2–3 business days of payment confirmation. Once dispatched, most domestic U.S. orders arrive within 5–10 business days, depending on carrier conditions and destination. Delivery estimates are provided by the carrier and cannot be guaranteed.

If you require expedited shipping, please contact us at hello@shopevenci.com before placing your order and we will do our best to accommodate your timeline.

SIGNATURE REQUIREMENT

Luxury and designer items ship with a signature requirement by default. If you prefer to waive this, please notify us prior to shipment. By waiving the signature requirement, the buyer accepts full responsibility for any missing, stolen, or misdelivered packages. EVENCI cannot be held liable for packages confirmed as delivered without a signature.

INSURANCE

All shipments include carrier insurance coverage up to $250. For higher-value items, EVENCI may extend coverage up to $500 at our discretion. If you have concerns about coverage for a specific order, please reach out before purchase and we will advise accordingly.

ADDRESS ACCURACY

Customers are solely responsible for providing an accurate and complete shipping address at checkout. EVENCI is not liable for packages delivered to an incorrect or incomplete address as submitted by the customer. Please review your address carefully before completing your order. If you notice an error immediately after purchase, contact us at hello@shopevenci.com as soon as possible and we will attempt to correct it before shipment.

UNDELIVERABLE OR RETURNED PACKAGES

If a package is returned to us as undeliverable — due to an incorrect address, failed delivery attempts, or refusal at the door — it will be reshipped at the customer's expense. Original shipping fees are non-refundable. We will contact you to arrange re-shipment once the package is received back at our facility.

INTERNATIONAL ORDERS

EVENCI ships internationally to most destinations worldwide. Signature-required service is available for approximately $80–$250 with an estimated delivery of 5–10 business days including tracking. Standard service without signature is available for approximately $45–$80 with an estimated delivery of two weeks including tracking.

Customers are responsible for all customs duties, VAT, and applicable import taxes upon delivery. EVENCI is not responsible for delays caused by customs processing or border inspections. Please note that certain items may be restricted from shipping to specific countries. For international enquiries, contact us at hello@shopevenci.com before placing your order.

TAMPERING OR DELIVERY CONCERNS

If your package arrives showing visible signs of tampering, damage, or interference, do not discard the packaging. Document the outer packaging and the item with photographs immediately upon receipt and contact us at hello@shopevenci.com within 48 hours. Reports made after this window may not be eligible for review.

COMBINED ORDERS

Orders placed on the same day shipping to the same address may be combined into a single shipment at our discretion. If you prefer your items shipped separately, please email hello@shopevenci.com immediately after purchase and we will do our best to accommodate your preference before processing begins.

PRE-ORDERS AND DELAYED SHIPMENTS

Items listed as pre-order or subject to a delayed shipment will display an estimated ship date on the product page. If your order contains both in-stock and pre-order items, they may be held and shipped together unless you request otherwise. To arrange a split shipment, contact us at hello@shopevenci.com promptly after placing your order.

RETURN SHIPMENTS

For orders eligible for return under our Return Policy, the customer is responsible for selecting a return shipping method and ensuring the package is fully insured and tracked. EVENCI is not liable for return shipments that are lost, damaged, or undelivered in transit. Store credit will only be issued once the item is physically received and inspected. For return support, email hello@shopevenci.com.

CANCELLATIONS

Cancellation requests must be submitted by email to hello@shopevenci.com within 2 hours of purchase. Cancellations are not guaranteed once order processing has begun. If a cancellation is approved, any applicable processing fees may be deducted from the refund amount.

POLICY UPDATES

This policy may be updated periodically to reflect changes in our operations or carrier conditions. The most current version is always available at shopevenci.com. Continued use of our shop following any update constitutes acceptance of the revised policy.

CONTACT US

For any shipping-related questions not covered here, please email hello@shopevenci.com or reach us on Instagram and TikTok at @shopevenci. We aim to respond to all enquiries within 1–2 business days.